Delivery & Returns

Delivery & Returns Policy

Welcome to Strand&Style! We are committed to providing our customers with fast and efficient delivery from the UK and a straightforward returns policy. Below are the details of our delivery and returns policy.

2. Delivery Information

2.1 Delivery Methods and Times

  • Standard Delivery:

    • Delivery Time: 3-5 business days.
    • Cost: £3.95, or free on orders over £50.
    • Areas Covered: UK mainland and Northern Ireland.

  • Express Delivery:

    • Delivery Time: 1-2 business days.
    • Cost: £7.95.
    • Order Cut-off Time: Orders placed before 2pm GMT will be shipped the same day.

  • International Delivery:

    • Delivery Time: Varies by location, typically 5-14 business days.
    • Cost: Starts at £9.95 depending on the destination.
    • Countries Covered: Available for most countries. Please email us for  specifics.
2.2 Dispatch Times

Orders are usually dispatched within 24 hours of order confirmation, except for orders made on weekends and public holidays which will be processed on the next business day.

3. Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track your order through the courier's website.

4. Delivery Problems

If you experience any problems with a delivery, please contact us at support@strandandstyle.co.uk as soon as possible with your order number and details of the issue. We will investigate the matter and resolve it promptly.

5. Returns Policy

5.1 Returns Process
  • Time Frame: You can return your items within 30 days of receipt.
  • Condition: Items must be in original, unworn condition with tags still attached.
  • Refund: Issued to the original form of payment.
  • Exchange: Subject to availability.
  • Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or not as described.
5.2 How to Return

  1. Contact Us: Email us at support@strandandstyle.co.uk to initiate a return. Please include your order number.

  2. Prepare the Package: Place your item(s) in the original packaging or a strong parcel bag.

  3. Send It Back: Address your package 

    Use a traceable service and keep the postage receipt until the refund is confirmed.

5.3 Receiving Your Refund

Refunds are processed within 7-10 business days after receiving your return. We will send you an email confirmation once your return has been processed.

6. Faulty Items

If you receive a defective product, please notify us immediately at support@strandandstyle.co.uk with your order number and a description of the defect. We will arrange for a replacement or refund and cover all associated shipping costs.

7. Cancellations

You may cancel any order before it has been shipped for a full refund. If your order has already been shipped, please refer to our returns process.

8. Contact Us

For further assistance, please contact us:

We strive to respond to all inquiries within 24 hours.